At Mirae Makeup, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a simple and hassle-free return process.
Eligibility for Returns
- You may return any eligible product within 30 days of the order date.
- The product must be returned in its original condition, including all packaging and components.
- Shipping fees are non-refundable, and you will be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Non-Returnable Items
- Products that have been used, opened, or are not in their original condition.
- Items marked as Final Sale.
- Gift cards and promotional products.
Return Process
To initiate a return or exchange, please follow these steps:
- Email us at [email protected] with the subject line “Return Request – Order #[Your Order Number]”.
- In your email, please include:
- Order Number
- Shipping Zip Code
- Reason for return (optional but helpful)
- Once we receive your email, our team will provide return instructions, including the return address and any applicable next steps.
Refund Process
- Once your return is received and inspected, we will notify you by email regarding the status of your refund.
- If approved, your refund will be processed to the original payment method within 5–7 business days.
- Please note that original shipping fees are not refundable, and return shipping is the responsibility of the customer.
Exchanges
- If you wish to exchange a product, please follow the same process as above.
- Once your returned item is received and approved, we will issue a refund, and you can place a new order for the replacement item.
Questions or Support For any questions about returns, exchanges, or your order, feel free to contact our support team at [email protected].
We’re always happy to assist you.